Shipping & Policies

 
 
Shipping Policy
 
 
HVAC Solutions Direct ships via UPS exclusively.
All orders accepted by HVAC Solutions Direct will be processed within 24 hours.
Customer will receive an email confirmation of order.

All items deemed as stock by the manufacturer will be shipped within 3 working days. If shipment of any item is estimated to be longer than 5 working days, customer will be notified of that estimated ship date. The order may be cancelled as per the Order Cancellation procedure.

 
 
Customer will receive email notification of shipment with order tracking information.
Any damage claims must be submitted to HVAC Solutions Direct within 3 days of receipt of order. All claims must be submitted as per the Warranty Claim procedure.

 
 
Warranty Policy
 
HVAC Solutions Direct supports the manufacturers’ original product warranty, terms and conditions.
 
To view or print a product warrantee statement, download manufacturer’s product sales sheet on the corresponding product page.
 
If product is deemed to be defective under the manufacturers’ warranty, product will be replaced only. Any product deemed not defective will be returned to purchaser.
 
To submit a warranty claim, download and follow instructions on our Warranty Request Information form.
 
 
 
 
 
Order Cancellation Policy
 
 
HVAC Solutions Direct will cancel any order PRIOR to shipment at no charge. Submit any cancellation by E-mail to sales@hvacsolutionsdirect.com , include First Name, Last name, E-mail address, Order Confirmation Number, and Product Description. You will need to supply contact information in the event we have questions regarding your cancellation.
 
 
 
 
All requests to return product must be submitted with reason for such return. All returns will be subject to a 25% restock charge and customer will be responsible for return freight charges. Credit card account will be credited for the item's original returned billed cost less 25%. Credit will be issued when HVAC Solutions Direct is notified by manufacturer of receipt of returned product. No product may be returned without a Return Materials Authorization (RMA) number issued by HVAC Solutions Direct. No products can be returned after 10 days of receipt of product by customer. 
 

If a product item is listed at an incorrect price due to a typographical error or an error in pricing supplied by the manufacturer, HVAC Solutions Direct has the option to refuse or cancel any order for that product item.

Privacy Statement

HVAC Solutions Direct pledges that the information you enter will not be shared with any outside party and that any emails you receive from Nova.com and/or HVAC Solutions Direct will be related to your order. Nova.com and/or HVAC Solutions Direct do not engage in spam. Should you receive an unauthorized email from Nova.com and/or HVAC Solutions Direct please contact us immediately at 888-257-3719 or sales@hvacsolutionsdirect.com.

Disclaimers

THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND HVACSOLUTIONSDIRECT.COM EXCLUDES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT RESTRICTION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. THE FUNCTIONS EMBODIED ON, OR IN THE MATERIALS OF, THIS WEBSITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.

Except as specifically stated in these Terms & Conditions, the Privacy policy, or elsewhere on this website, or as otherwise required bu applicable law, neither havcsolutionsdirect.com nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without restriction, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidential, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

Reasonable efforts are expended by hvacsolutionsdirect.com to ensure the accuracy, correctness and reliabilty of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliabilty. There may be links to other websites from the hvacsolutionsdirect.com website; however, these other websites are not controlled by havcsolutionsdirect.com and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against hvacsolutionsdirect.com regarding the inclusion of links to outside websites or your use of those websites.

Your use of the hvacsolutionsdirect.com website or placement of an order indicates acceptance of the Terms, Conditions, Policies, and Procedures set forth by hvacsolutionsdirect.com.